Mooncool Owner Survey 2026

Owner Survey 2026

Tell us how you actually ride.

Five minutes. From the people who own one.

We build electric trikes, and most of what we know about riding them comes from spec sheets and support tickets. Neither one tells us what it's like to own one for a year.

So we're asking. What you use it for, where you've taken it, what you'd say to a friend who's thinking about it, and what you'd change. There are a few open boxes — those are the ones we actually read.

Your answers are attached to your name, because at the end we're inviting a small group of owners to talk with us in more depth. If you'd rather not be contacted, skip the last section and the rest still counts.

Got it. Thank you.

We read every one of these, and the open answers get read twice.

If you put your name down for a call, we'll be in touch within a week — and if we don't get to you this round, it's a scheduling limit, not a verdict on your answers.

Skipped the last part and changed your mind? You can still put your name down.

Your trike
Which Mooncool do you own? * Tick every one in the household.
How many electric bikes or trikes are in your household? *
How many of them are Mooncools? *
When did you get it?
Who rides it?
How you ride
How often do you ride? *
What do you use it for? * Tick everything that applies.
A typical ride is about:
Folding it and taking it places
Do you fold it? *
Have you ever moved it in or on a vehicle?
Where have you taken it? A park, a campground, a trip, a friend's place — anywhere you loaded it up and went.
What it's worth to you
What can you do now that you couldn't do before you had it? * Take your time. This is the one we read first.
If a friend asked why this one and not another brand, what would you tell them? *
What else did you look at before you bought?
How likely are you to recommend Mooncool to a friend?
Not at all likelyExtremely likely
One thing you'd change about it:
Two wheels
Do you also ride a two-wheel bike or e-bike? *
About you

All optional, apart from your email so we can match your answers to your order.

Age range
First name
State
Email *

One more thing.

We're picking a small group of owners to talk with properly — a 30-minute video call about how you ride, what changed, and what you'd tell someone who's still deciding. No sales pitch, and nothing you say has to be flattering.

Everyone we talk to gets a $150 store credit or a free accessory bundle, their choice.

Interested? *

We'll never sell your answers or your details. Questions? stephen@mooncool.com