Mooncool Owner Survey 2026

Owner Survey 2026

Tell us how you really ride.

Takes about seven minutes. Built for the people who own one.

We build electric trikes, but spec sheets and support tickets can only tell us so much. They don't show us what it's really like to own and ride one over time.

That's where you come in. We want to know how you use your trike, where it's taken you, what you'd tell a friend who's considering one, and what you would change. You'll see a few open-ended questions along the way. Those are especially valuable to us, and we read every response.

Your answers will be connected to your name because, at the end of the survey, we'll invite a small group of owners to speak with us in more detail. If you'd prefer not to be contacted, simply skip the final section, and your survey responses will still be included.

Got it. Thank you.

We read every one of these, and the open answers get read twice.

If you put your name down for a call, we'll be in touch within a week — and if we don't get to you this round, it's a scheduling limit, not a verdict on your answers.

Skipped the last part and changed your mind? You can still put your name down.

Your trike
Which Mooncool do you own? * Tick every one in the household.
How many electric bikes or trikes are in your household? *
How many of them are Mooncools? *
When did you get it?
Who rides it?
How you ride
How often do you ride? *
What do you use it for? * Tick everything that applies.
A typical ride is about:
Folding it and taking it places
Do you fold it? *
Have you ever moved it in or on a vehicle?
Where have you taken it? A park, a campground, a trip, a friend's place — anywhere you loaded it up and went.
What it's worth to you
What can you do now that you couldn't do before you had it? * Take your time. This is the one we read first.
If a friend asked why you chose this e-trike/e-bike over another brand, what would you tell them? *
What else did you look at before you bought?
How likely are you to recommend Mooncool to a friend?
Not at all likelyExtremely likely
One thing you'd change about it:
What you compared
Which other Mooncool models did you look at before you bought? * Tick any you seriously considered, even briefly.
Before you started looking, what did you expect a good electric trike to cost?
Tyres and where you ride
What do you actually ride on? * Tick everything you've ridden on more than once.
How much did tyre width matter when you were choosing? *
Two wheels
Do you also ride a two-wheel bike or e-bike? *
About you

All optional, apart from your email so we can match your answers to your order.

Age range
Are you working or retired?
Household Income Please note: Your response is only reviewed in aggregate and is never linked to your name.
First name
State
Email *

One more thing.

We're inviting a small group of owners to have a proper conversation with us: a 30-minute video call about how you ride, what's changed since you bought your trike, and what you'd tell someone who's still deciding.

There's no sales pitch, and you don't need to say anything flattering. We're looking for honest feedback.

Everyone we speak with will receive either a $50 gift card or $150 in store credit—your choice.

Interested? *

We'll never sell your answers or your details. Questions? stephen@mooncool.com