Shipping Policy
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1 working day of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum
- Our U.S. warehouse address is: 1930 S Rochester Ave, Ste101,Ontario, CA 91761, United States, we will ship from local warehouse in the United States.
- Our Canadian warehouse address is: Unit 20-7975 Heritage Rd, Brampton, ON L6Y 5X5, Canada. We will ship from our local warehouse in Canada.
Shipping Cost & Transit Time
|
Country |
Estimated Delivery Time |
Shipping Cost |
Courier |
|
USA |
2-10 business days |
Free Shipping |
FedEx/UPS |
| CAN | 2-10 business days | Free Shipping | FedEx/UPS |
Free delivery is available in both the United States and Canada.
No service is provided on United States-affiliated islands.
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
A shipping confirmation will be emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
For customers who select economy shipping, to track the order, you can visit Trackingmore or directly at the courier’s website:
Delivery Time Exceeded
If your order is delayed, please contact us via email support@mooncool.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can’t be canceled once the parcel is shipped out.
TAX
1) Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
2) Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country.
This varies from country to country, and Mooncool encourages you to be aware of these potential costs before placing an order with us.
These funds are neither paid to Mooncool nor are they set by Mooncool rather they are paid to and set by your home country’s government as per import/export regulations.
Mooncool does not refund any fees or costs for any international order confiscated by customs or another government agency.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.
Contact us at support@mooncool.com for questions related to refunds and returns.