Talk to us — Mooncool Owner Conversations
Owner Conversations 2026
Half an hour. We'll listen.
This month, we're talking with a small group of owners.
We build electric trikes, but spec sheets and support tickets only tell us so much. So we're sitting down with owners instead—properly, one at a time—to understand what it's actually like.
No sales pitch, nothing to buy, and nothing you say needs to be flattering. The honest version is the useful one.
What it is
- A 30-minute video call—or a phone call, if you prefer.
- A conversation with Mattis and Stephen, who runs marketing here.
- We'll ask how you use your trike, what's changed since you bought it, what nearly stopped you from buying, and what you'd tell someone who's still deciding.
- You can skip any question.
- We'd like to record the call so we can listen rather than type while you talk. We'll ask for your permission again on the day.
- If we ever want to share something you said publicly, we'll use only your words, first name, and state—and we'll always show you the exact quote first.
- After the call, you'll receive either a $50 gift card or $150 in store credit, whichever you prefer—regardless of what you tell us.
Thank you — we'll be in touch.
We'll email you within a week to find a time that works.
We can only fit a small number in this round, so if we don't reach you it's a calendar limit and nothing else. Either way, thank you for offering.