Mooncool Dealer Survey 2026

Dealer Survey 2026

What's it actually like to sell us?

Seven minutes, from the people on the floor.

You see something we can't: the customer standing in front of the trike deciding, and what happens after they take it home.

We're planning next year's dealer program and a national ride-and-buy weekend this fall, and we'd rather build both off what you tell us than off what we assume. Blunt answers are more useful than kind ones — the sections on support and on where we lose are the ones we most want you to be hard on.

Thank you.

This goes straight to the people who can act on it — the service and parts answers to after-sales, the rest to the dealer program.

If you said yes to hosting a ride day, we'll be in touch this week with dates and what we'd bring.

Your store
Store name *
Your name *
Your role
State or province *
Email *
Phone
How long have you carried Mooncool? *
Roughly how many Mooncool units have you sold in the last 12 months?
How do you carry us?
What sells
Which models move for you?
What does a customer typically pay out the door, once accessories and assembly are in?
What do they add on?
Who walks in
Describe the customer who buys a trike from you. Age, what they're trying to do, who they come in with.
What's the first thing they ask about? Pick up to three.
What kills the sale?
Anything you'd add to that:
Us against the rest of your floor
What other trike brands do you carry, or lose sales to?
Compared with those brands, how do we do on each of these?
 
Better
About the same
Worse
Can't say
Where do we lose to them?
Support and service
Last time you needed a part or filed a warranty claim, how did it go?
How long does assembly take your tech?
What comes in wrong or breaks most often?
What you need from us
What would actually help you sell more? Pick your top three.
This fall we're running a ride-and-buy weekend between August 20 and September 15, and we're looking for ten stores to host. Interested? *
Would you recommend carrying Mooncool to another shop owner?
Not at all likelyExtremely likely
One thing we should change:

Can we call you for 20 minutes?

Same questions, more room. We're doing a handful of these with dealers who are willing, and what comes out of them sets next year's dealer program.

Up for it? *

Questions? sylvia@mooncool.com