Mooncool Dealer Survey 2026

Dealer Survey 2026

What's it really like to sell our trikes?

Seven minutes, from the people on the floor.

You see what we can't: the customer standing in front of a trike, deciding whether to buy—and what happens after they take it home.

We're planning next year's dealer program and a national Ride & Buy Weekend this fall. We'd rather build both around what you tell us, instead of what we assume. Blunt answers are more useful than polite ones, especially when it comes to support and the places where we lose sales.

Thank you.

This goes straight to the people who can act on it — the service and parts answers to after-sales, the rest to the dealer program.

If you said yes to hosting a ride day, we'll be in touch this week with dates and what we'd bring.

Your store
Store name *
Your name *
Your role
State or province *
Email *
Phone
How long have you carried Mooncool? *
Roughly how many Mooncool units have you sold in the last 12 months?
How do you stock and/or sell our trikes?
What sells
Which models move for you?
What does a customer typically pay out the door, including accessories and assembly?
What do they add on?
Who walks in
Describe the customer who buys a trike from you. Age, what they're trying to do, who they come in with.
What's the first thing they ask about? Pick up to three.
What kills the sale?
Anything you'd add to that:
Us against the rest of your floor
Which other trike brands do you carry, or most often lose sales to?
Compared with those brands, how do we do on each of these?
 
Better
About the same
Worse
Can't say
Where do we lose to them?
Support and service
Last time you needed a part or filed a warranty claim, how did it go?
How long does assembly typically take for your technician or service team?
What comes in wrong or breaks most often?
What you need from us
What would actually help you sell more? Pick your top three.
This fall we're running a Ride & Buy Weekend between August 20 and September 15, and we're looking for ten stores to host. Interested? *
Would you recommend carrying Mooncool to another shop owner?
Not at all likelyExtremely likely
One thing we should change:

Can we call you for 20 minutes?

The questions are the same, but there's more room for detail. We're speaking with a small number of dealers who are willing, and what we learn will help shape next year's dealer program.

Up for it? *

Questions? sylvia@mooncool.com